Shipping policy

Last updated: August 18, 2026

Buy Me Japan ships authentic Japanese products directly from Japan to customers worldwide. This policy explains our shipping rates, delivery estimates, tracking and import procedures.

1. Shipping Rates

We offer Japan Post Standard shipping at the following flat rates:

  • United States: US $12

  • Europe: €10

  • Canada: CAD $16

  • Mexico: MXN $200

  • Australia: AUD $17

  • New Zealand: NZD $20

  • Selected Asian countries: US $12 or local equivalent

  • Selected South American countries: US $15 or local equivalent

Free standard shipping is available on eligible orders of US $150 or €130 or more after discounts. The rate and free-shipping eligibility shown at checkout will apply.

We may upgrade the shipping method at no additional cost, but we will never downgrade it.

2. Processing and Delivery

Orders are normally processed within 1–2 business days. Japanese public holidays and periods of high order volume may require additional time.

Estimated transit times after dispatch:

  • Most destinations: 5–20 days

  • South America: 10–20 days

Delivery estimates do not include processing, customs clearance or final delivery by the local postal service. They are not guaranteed, and delays outside our control may occur.

3. Tracking and Split Shipments

A tracking number will be emailed after dispatch. Customers are responsible for monitoring tracking, responding to customs or carrier requests and collecting parcels held for pickup.

Each order may contain up to 25 items. Orders weighing more than 2 kg may be divided into separate parcels with different tracking numbers and delivery dates. Customs may assess each parcel separately.

Some products may be restricted in certain countries. If we cannot ship an item, we will cancel and refund the affected item.

4. Customs, VAT and Import Duties

Import requirements vary by destination. Taxes, duties and carrier fees not collected at checkout may need to be paid before delivery. These charges are determined by local authorities and are not included in the product or shipping price unless clearly stated.

United States

We collect an estimated import charge of 12.5% of the order value at checkout. Final customs charges may vary depending on the product classification, origin, value and applicable U.S. rules.

European Union

We do not collect EU VAT, customs duties or carrier handling fees at checkout. The recipient may be required to pay applicable charges before delivery.

For consignments valued at €150 or less, a temporary €3 customs duty applies to each distinct tariff classification represented in the parcel. How this duty is collected may depend on the carrier and customs procedure.

Other Destinations

Taxes, duties and import fees are not prepaid unless clearly stated at checkout. The recipient is responsible for any amount requested by customs or the delivery carrier.

5. Address and Delivery Responsibilities

Customers must provide a complete and accurate shipping address. Contact order@buymejapan.com immediately if a correction is needed. We cannot guarantee address changes after processing or dispatch.

Buy Me Japan is not responsible for delays or failed delivery caused by incorrect information, missed delivery attempts, unpaid import charges or failure to collect a parcel.

6. Delayed or Missing Parcels

If your parcel has not arrived within the estimated period, contact order@buymejapan.com. We will review the tracking and request a carrier investigation when appropriate.

A parcel may be treated as lost after the carrier confirms the loss or 45 days have passed since dispatch. This does not apply when delivery failed because of an incorrect address, unpaid charges or failure to collect the parcel.

7. Refused, Unclaimed or Returned Parcels

If a parcel is refused, unclaimed or returned because of an incorrect address, unpaid import charges or an unsuccessful delivery:

  • The original shipping fee is non-refundable unless required by law.

  • A €10 restocking fee, or local-currency equivalent, may be deducted.

  • Return shipping, customs, taxes and carrier fees may also be deducted.

  • Any remaining eligible refund will be issued after the parcel is returned and inspected.

If these costs exceed the refundable product value, no refund may remain.

8. Cancellations, Refunds and Contact

Orders cannot be cancelled after dispatch. Returns, damaged items and refund eligibility are governed by our Refund Policy.

For assistance, email order@buymejapan.com and include your order number.

Nothing in this policy limits any mandatory rights available under applicable consumer law.