Help Center FAQ

Shipping Information

What is the method of shipping?

To which countries do you ship?

How much is shipping fee and how long will it take?

How long will it take to get my package?

I did not received my order, how to proceed?

Payment Information

What forms of payment is accepted?

Can i use coupon codes on my orders?

Are the VAT/Customs Duties and taxes included in the prices?

Order, Returns and Refunds

Can i change the delivery address?

Can i add products to my order?

Can i cancel my order?

What happens if i refuse to receive my order?

What happens if I didn't pick up my order and it was returned to the sender?

How long does it take to complete a refund process?

A product I ordered arrived broken or is missing, what should I do?

A product I ordered is out of stock, what should I expect?

Ordering from Buy Me Japan

Are the products authentic?

Are the products you sell safe?

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