Angrerett
Please be advised that we have a strict Returns and Refunds Policy. We do not accept returns or exchanges unless the item you purchased meets one of the following criteria:
- The purchased product arrived damaged or defective.
- The package was either lost or not delivered within 45 days from the date of order placement.
- The product received does not match the description on our product page.
If your item falls under any of these categories, we are happy to provide you with a full refund. To do so, please apply for a refund directly from your My Account page. If you do not have an account, please contact us via email at refund@buymejapan.com.
Please note that you have 30 days from the date of purchase to request a refund. To be eligible for a full refund, you must provide proof of the damaged or defective item(s) by sending us images or videos of the damage or defect on the product.
Upon approval of your refund request, we will initiate the refund process to your credit card (or original method of payment). Please allow a certain amount of time for the credit to appear, depending on your card issuer's policies.
If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us via email at refund@buymejapan.com.